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Oracle outlines plans for RightNow integration

Oracle executives on Tuesday gave a more detailed picture of their plans to integrate technologies gained through October’s $1.5 billion acquisition of RightNow, maker of cloud-based software for customer service through the Web, social networks, and c…

Infor has rebranded and revamped its software support offerings in a bid to cement its profile as a potential alternative to rivals like SAP and Oracle.

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When ERP is botched, CFOs must act

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Companies long have grappled with glitches in their ERP (enterprise resource planning) system implementations — a situation that the recent botched-rollout record suggests won’t get better any time soon. While ERP projects go awry for many reasons, ea…

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Hewlett-Packard has updated its Discovery and Dependency Mapping Advanced (DDMA) software package so it will allow administrators to map their IT assets in the cloud. “When clients begin their journey to a hybrid cloud environment, we can help them,” s…

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Salesforce.com today unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach users through social networks like Facebook and Twitter. Desk.com, which is based on Salesforce.com’s recent acquisition of Assis…

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Are Google and Apple really monopolies?

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You hear the word “monopoly” thrown around a lot these days, especially about Google and Apple. After Google’s bid to acquire Motorola, the integration of Google+ signals in Google Search, and the announcement of Google’s consolidation of privacy polic…

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External developers will be able to build much more sophisticated applications and tools for Office 365 once Microsoft releases the next upgrade of that cloud-hosted communication and collaboration suite, according to a Microsoft partner. NewsGator, a …

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